Refund policy

Refund and Cancellation Policy

You acknowledge all product sales made on or through the Service (referred to as Verified Breakers, 303 Web Results, or the Service) are final, and may not be refunded, except as set forth in the present Refund and Cancellation Policy. This policy is for phone orders, website orders, orders through our quotation system, or any way you can purchase products from Verified Breakers and its website and employees.

All sums paid to us for product purchases on or through the Service will not be refunded, except if we authorize such a refund pursuant to this Refund and Cancellation Policy, subject to our sole discretion. Please note that we will not be under any obligation to provide a refund, except if we choose to do so.

Damaged, Defective or Erroneous Products

You will be permitted to return certain product(s) purchased on or through the Service that is/are damaged or defective, within thirty (30) days of the delivery thereof. Please submit the request in writing by email or by phone by calling our office. You will then be required to return the damaged, defective or erroneous product(s) to us. 

We will evaluate any returned product(s). If the return request is founded and provided within the specified Terms, we will offer you a replacement product at no cost. 

Warranty Claims

The foregoing warranty shall only be applicable to Goods stored, installed, handled, operated, or otherwise used under normal conditions. If customer would like to make a warranty claim, it needs to be within the 1 year allotted timeframe. Warranty is provided by Verified Breakers not manufacturer. To request a warranty claim, please email VerifiedBreakers@gmail.com and please note your original order number if you have this. The replacement apparatus will have a warranty that is extended 60 days beyond original warranty period. The forgoing warranty will not apply to defects within the guarantee period resulting from accident, negligence, abuse or misuse, improper storage or maintenance, improper installation, damage in transit, alterations, or repairs performed by third parties subsequent to the sale or service by Seller. Return shipping is the responsibility of the customer. 

Damage in Transit

We may provide a replacement or replace a damaged part in the event that the product(s) purchased on or through the Service was/were delivered in a broken box due to a damage in transit. Please notify us of the damages by sending us an email or by calling our office within 24 hours of delivery. Please provide pictures and mark on the Bill of Lading that it was received as damaged. 

If we determine the product(s) was/were damaged in transit, we will offer you a replacement product at no cost. Prior to sending the replacement product, we will request that you ship the damaged product(s) back to us.

Refund Requests

You may request a refund of the product(s) purchased on or through the Service within thirty (30) days of your receipt of the product(s). Following the lapse of such time period, product(s) purchased on or through the Service will be final, and not be subject to any refunds. Disconnects, Electrical Panels, Switchboards, Meter Stacks, Custom Orders, Equipment that requires assembly, Transformers, and Generators are non returnable. 

All refund requests must be submitted in writing by email or by phone by calling our office. All refund requests must provide justification to support the refund request. We are committed to handling refund requests in a timely and efficient manner.

If the refund request is founded, we will request that you ship the product(s) back to us, at your cost and expense. We will only provide refunds for products returned in a closed sealed box, and not in an open box. The returned products must be in their original, unopened packaging and must be in new condition. 

Upon our receipt of the returned product(s), we will refund you the sum paid less (-) our restocking fee. The restocking fee will range between twenty percent (20%) and eighty percent (80%) of the purchase fee paid by you. The restocking fee will be determined by us, at our sole discretion. 

We reserve the right to refuse any refund request that we deem to be unfounded, or that has not been submitted according to the delays or terms of this Refund and Cancellation Policy.

Lead Times

All lead times given are estimates only and may change. We are not responsible for increases in lead times and cannot cancel an order due to long lead times. Once the order is placed that has a lead time attached to it, we cannot cancel it or refund the order. 

Modifications 

We reserve the right to modify this Refund and Cancellation Policy at any time and without prior notice. Your continued use of the Services following any such modification constitutes your agreement to be bound by and your acceptance of the Refund and Cancellation Policy as modified.

By using the Service, our website, and quotation system, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.